We publish everything, including the awkward ones. When something went wrong, we try to say in the review how it ended.
“I bought the Breakfast set as a present for my mother. Packed so well you could have dropped it — a box inside a box, every piece separate. She uses it every day and I am jealous.”
“I ordered six deep plates for a restaurant as a trial. Same batch, the shade matched perfectly. A month later I took twenty more — they warned me the colour would differ slightly and sent photos before shipping.”
“The mug is excellent, but I waited two weeks instead of the promised five days — it was out of stock. They told me honestly, apologised and put a sauce dish in the parcel as a gift. No hard feelings.”
“The vase arrived broken — the courier dropped it. I sent a photo in the morning and by evening a new one was on its way. Not a single question asked.”
“I have washed it in the dishwasher for a year and nothing has dulled or chipped. Before that I had ‘designer’ ceramics from a market that peeled in two months.”
“I ordered bowls and the shade turned out darker than in the photos. I wrote and they offered an exchange. I kept them and got used to it, but the photos should be redone.”
If a piece arrives broken or unlike the photo, we replace it or refund you. There is no need to prove it was not your fault: there were four such cases in a year, and all of them cost us less than one bad review.
If something is not on the shelf we say so before payment, not after. The kiln is fired once a week and firing cannot be hurried — only honestly flagged.