If something goes wrong
Write to us with a photograph — almost everything can be fixed or replaced. We take a cracked piece back even a year later: the shard is milled and added to new clay, so it does not go to waste.
Returns policyThe short truth: it is tougher than it looks, but it has three weak points. Below is what you can do, what you cannot, and why.
Dishwasher. Any programme, any detergent. The glaze was fired at 1250 °C; nothing will touch it.
Microwave. Yes, as long as there is no gold or platinum decoration — and ours has none.
Refrigerator. You can store cooked food; the ceramic does not absorb smells.
Sudden temperature changes. Do not pour boiling water into a cup straight from the fridge — that is the one reliable way to crack it.
Open flame and the oven. Our ware is tableware, not ovenproof.
Metal scourers. They scratch the matte surface and leave grey marks on it.
No. That is where the piece stood in the kiln: glaze is not applied there, or it would fuse to the shelf. You can smooth it with fine sandpaper if you like, but most people never notice.
Those are metal marks from a fork or spoon, not cracks. Baking soda or hob cleaner removes them in half a minute.
Glaze behaves differently depending on its place in the kiln and the thickness of the coat. Within a batch the variation is small; between batches it is more noticeable. If you want a matching set, buy it as a set.
That is crazing — a network of microcracks in the glaze layer. It affects neither strength nor safety, and on some pieces it is intentional. If you dislike it, say so when ordering and we will use a different glaze.
We do not recommend it. The stoneware would survive, but uneven heat can craze the glaze. Baking needs a different ceramic, and we do not make it.
Soak it overnight in a soda solution — a tablespoon to a litre of warm water. It works on tea staining too.
Write to us with a photograph — almost everything can be fixed or replaced. We take a cracked piece back even a year later: the shard is milled and added to new clay, so it does not go to waste.
Returns policy